Sbk21 Privacy Policy — User Personal Data Protection
Your privacy is a priority at sbk21. This policy clearly explains what information we collect, how it is used, and your rights as a user of our platform in Malaysia.
Effective Date: 1 January 2026
1. Information We Collect
When you register and use the sbk21 platform, we collect various types of information to ensure the service runs smoothly and securely. This information is grouped into several categories:
Account Information
This includes your full name, email address, phone number, date of birth, and password provided during registration. This information is required to verify your identity and enable access to your sbk21 account.
Device & Browser Information
We collect technical information such as device type, operating system, browser type, IP address, and session data. This information is used to resolve technical issues, improve platform compatibility, and detect suspicious activity.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we retain information relating to the payment methods you use — such as e-wallet name, bank account number (partially masked), and transaction records. We do not store credit card numbers or other sensitive payment details directly on our servers.
Usage Data
We record betting history, games played, pages visited, session duration, and in-platform actions. This data helps us understand how users interact with sbk21 and continuously improve the overall user experience.
2. How We Use Your Information
Sbk21 uses the information collected for the following purposes:
- Processing account registration, login, and user identity verification
- Processing deposits, withdrawals, and all financial transactions in MYR
- Providing responsive and relevant customer support
- Sending important notifications related to your account, transactions, and platform updates
- Detecting and preventing fraud, money laundering, and other illegal activities
- Complying with applicable legal and regulatory requirements
- Improving platform features, the user interface, and the overall experience
- Analysing usage patterns for service improvement purposes
We will not use your information for third-party marketing purposes without your explicit consent.
4. Data Security & Third-Party Sharing
Data Storage & Protection
All personal data collected by sbk21 is stored on servers protected with SSL encryption. We apply appropriate technical and organisational security measures to prevent unauthorised access, disclosure, alteration, or destruction of your personal information.
Access to users' personal data is granted only to sbk21 staff who require it for service operations, and they are bound by strict confidentiality obligations.
Third-Party Sharing
Sbk21 does not sell, rent, or trade users' personal data to third parties for marketing purposes. However, we may share information in the following limited circumstances:
- With payment service providers required to process your MYR transactions
- With regulatory authorities or law enforcement agencies when required by law
- With technical service providers who assist in operating and maintaining the sbk21 platform, subject to strict confidentiality agreements
In all of the above cases, we ensure that the receiving party adheres to equivalent data protection standards.
5. User Rights & How to Contact sbk21
As an sbk21 user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: If the information we hold is inaccurate or out of date, you have the right to request a correction. You can also update your basic details directly through your sbk21 account settings.
- Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data, subject to legal requirements regarding record retention.
- Right to Restrict Processing: You have the right to request that we restrict how we process your data in certain circumstances.
To exercise any of the above rights, or if you have any questions regarding this Privacy Policy, please contact the sbk21 team at the following email address:
Sbk21 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via a notification on the platform. Your continued use of the platform after changes are published constitutes your acceptance of the updated policy. For other general enquiries, visit the FAQ us.